FAQs about our MaTWINSIE Dolls

Our dolls are designed exclusively for your little one. We create a colorful cartoon illustration of your child capturing all the little details (eye color, hair style and outfit) and print it onto the doll creating a unique keepsake and toy that will sure become your child’s favorite snuggle buddy.

We take your child’s cartoon illustration and print it on a soft plush fabric that is very soft on the touch. 

The technology we use to print the dolls is baby/child safe using water soluble inks that are pressed onto the fabric using heat. 

The result is great vibrant colors that are sure to stand the test of time!

The stuffing is hypoallergenic and suitable for child use.

The dolls are machine washable on cold water and gentle cycle. 

You can put them in the dryer on low heat but we do recommend air-drying. 

We have created a very easy system on our website for you to enter all necessary information to complete your order. 

We will need a photo of your child to capture their skin color, eye color, hair style and outfit. 

We also recommend a flatlay photo of their outfit if it will be easier for you.

 

Our current turnaround time for completion of your doll is approximately 3-4 weeks from time of purchase. 

**Please allow up to 4-5 weeks to receive your order after you checkout.**

Shipping and processing times may be longer during major holidays.

Due to the nature of the dolls being all personalized and the time we need to design, print and ship your Doll we do not offer Rush Production and shipping at the moment. 

You will have an option to choose whether you want a digital proof sent to you for review before your doll is printed. You can select this option before checkout.

Your proofs and any other correspondence regarding your order will be sent to your e-mail provided in time of purchase.
***Approving your proofs in time speeds up the process and will guarantee faster production and delivery.

***Please note: If you have requested a digital proof to be sent to you in time of purchase and you do not follow up with an approval within  5 days of me sending your proof to your e-mail I will process your order and will not be responsible  for any changes needed.***

I sure can. Please notify me in time of placing your order or send me a message that you want a gift note included with your order with the actual note and I will gladly accommodate your request.

All orders will not include price anywhere on the package.

In occasion that your item arrives with a flaw or is damaged during transit I will gladly replace it free of charge for you. Please make sure to contact me with your concern and some pictures of the damage and I will make sure to take care of the issue.

You are always welcome to contact me after you receive your item/s with your issues and concerns and I will make sure to work with you closely to resolve any problems with your order so you have the best experience shopping with my little shop.

We accept all major credit cards thru Paypal.

You can finish your purchase and pay thru Paypal using your account or credit card.

***Do not have a Pyapal Account?

Check out as a Guest directly with your credit card… it is that easy!

We happily supply frequent discount codes to our e-mail subscribers. Want a discount code? Get an instant 15% off by clicking here.

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